FAQs

What is a boil order?

A boil order means you should boil water before drinking to ensure safety.

How will I know about alerts?

We notify customers via our website, local news, and sometimes phone alerts.

What should I do during a water outage?

Use stored water if possible, avoid using taps until service is restored and check updates here.

Can I use water for bathing?

Yes, but avoid swallowing water during a boil order.

Who do I contact for issues?

Call Onaway Water and Sewer’s customer service for help with water problems.